LATEST INFORMATION RE DELIVERIES
We are experiencing a high volume of orders and will try our best to complete your order within seven days but it may take longer.
We are currently only delivering within 23 miles of our premises at GU31 5HU, in our own van. Our website is not able to to calculate the distance to your property so please check before ordering, e.g. google maps. A delivery charge may apply depending on the order value, see below.
IF YOU LIVE OUTSIDE THE 23 MILE RADIUS YOU MAY PLACE AN ORDER WHICH WILL BE SENT BY CARRIER AT YOUR OWN RISK. A CHARGE OF UP TO TO £10 WILL BE APPLICABLE AND WILL BE ADDED TO YOUR ORDER AFTER YOU HAVE PLACED IT AND PAID. THIS EXTRA CHARGE WILL BE COLLECTED THROUGH SAGEPAY.
The driver will knock or ring the bell, leave the parcel by your door or in your requested safe place and step back two metres. There will be no signature required.
We are also offering free local deliveries for orders over £20 in our local area (within 8 miles of Rogate GU31 5HU). Again please check you are within this range before selecting this option at the checkout.
We reserve the right to cancel orders outside our delivery area.
PLEASE ALSO NOTE THAT THE ORDER VALUE AT CHECKOUT IS AN ESTIMATE. WE WILL DO OUR VERY BEST TO CUT THE MEAT TO THE WEIGHTS REQUESTED BUT THERE MAY BE SOME SMALL VARIATIONS. AN EXTRA PAYMENT OR REFUND MAY BE APPLICABLE.
THIS WILL BE DONE THROUGH SAGEPAY AFTER DESPATCH.
Please give clear instructions when ordering where we can securely leave the parcel if you are not at home, i.e. with a neighbour, in the garage or porch etc. Please ensure you provide a daytime telephone / mobile number so that we can call or notify you or the person at the delivery address if we need clarification when delivering your order.
Order online to be delivered to your home (or work!) address.
A minimum period of 6 full working days is required to prepare and deliver your order. If you require your order urgently or by a certain date please let us know and we will do our best to accommodate your request.
Throughout England and Wales, Tuesday to Saturday, excluding Bank Holidays. Deliveries to Scotland are possible, please enquire.
Weekday delivery (Tuesday to Friday):
For orders over £100, delivery is £4.
£25 to £100, the delivery cost is £6
For orders of less than £25, the delivery cost is £9.95
Free local deliveries for orders over £20 in our local area (within 8 miles of Rogate GU31 5HU)
Delivery on Thursday and Friday
Saturday delivery: currently suspended.
Saturday delivery plus £15 to all the above
For the deliveries to the Isle of Wight and Scotland please call us for a quote on 01730 821062 or email us at email@example.com.
OR you can pick up from our HQ without a delivery charge: Rother Valley Farm, Rogate, GU31 5HU.
Delivery queries or concerns
Please inform us by calling the farm office on 01730 821062 as soon as possible if your order is not delivered on the pre-agreed delivery date by 6 p.m..
Due to the fresh nature of the products we cannot accept returns or refund purchases when our carrier is unable to deliver in the event that no one is available to accept the order and no alternative delivery instructions can be carried out. This can be avoided by ensuring you have given clear instructions, when placing your order, where we can leave your delivery should no one be at home when we attempt the delivery. In the event of extreme weather conditions, we will undertake to deliver your order as soon as possible after the delivery date.