Your order will be delivered in a temperature-controlled box by a courier service. The box keeps the meat cold and safe for at least 24 hours, so you don’t need to be at home to receive it.
Please give clear instructions when ordering where we can securely leave the parcel if you are not at home, i.e. with a neighbour, in the garage or porch etc. Please ensure you provide a daytime telephone / mobile number so that we can call or notify you or the person at the delivery address if we need clarification when delivering your order.
The box is made of cardboard which we would encourage you to recycle. The liner inside the box is polystyrene is not unfortunately recyclable, but we are working earnestly at finding more sustainable solutions.
Order online to be delivered to your home (or work!) address.
A minimum period of 6 full working days is required to prepare and deliver your order. If you require your order urgently or by a certain date please let us know and we will do our best to accommodate your request.
Throughout England and Wales, Tuesday to Saturday, excluding Bank Holidays. Deliveries to Scotland are possible, please enquire.
Weekday delivery (Tuesday to Friday):
For orders over £100, delivery is FREE.
£25 to £100, the delivery cost is £6
For orders of less than £25, the delivery cost is £9.95
Saturday delivery plus £15 to all the above
For the deliveries to the Isle of Wight and Scotland please call us for a quote on 01730 821062 or email us at firstname.lastname@example.org.
OR you can pick up from our HQ without a delivery charge: Rother Valley Farm, Rogate, GU31 5HU.
Christmas deliveries 2019:
This section applies only to orders containing turkey/crowns. See below for other items.
Regarding Christmas turkeys and crowns, this year we will only be offering delivery within 40 miles of our premises at GU31 5HU (in our own van) or collection in person.
Delivery dates Thursday 19th December, Friday 20th December, Monday 23rd and Tuesday 24th December. If you are taking delivery of your turkey on Thursday 19th we suggest that we freeze it for you to ensure that it stays fresh until the following week. Please contact us on 01730 821062 to discuss this option. Or e-mail email@example.com.
Christmas 2019 deliveries (not turkeys):
non local deliveries (by courier) from Wednesday 18th December to Friday 20th December only. **
Local deliveries (within 40 miles of GU31 5HU) , Wednesday 18th, **Thursday 19th, Friday 20th, Monday 23rd or Tuesday 24th December.
Collect from the farm office 9 a.m. to 1.30 p.m. Tuesday 17th December to Friday 20th December **, Monday 23rd December and up to 11 a.m. on Tuesday 24th December.
Please note some items with a short shelf life may arrive frozen e.g. sausage products.
**Chicken and chicken portions not available until Thursday 19th December.
No deliveries by courier on Monday 23rd or Tuesday 24th December.
Friday 27th December, closed. Monday 30th December and Tuesday 31st December, local deliveries only or collect from the farm. Please pre-order.
Delivery queries or concerns
Please inform us by calling the farm office on 01730 821062 as soon as possible if your order is not delivered on the pre-agreed delivery date by 5pm.
Due to the fresh nature of the products we cannot accept returns or refund purchases when our carrier is unable to deliver in the event that no one is available to accept the order and no alternative delivery instructions can be carried out. This can be avoided by ensuring you have given clear instructions, when placing your order, where we can leave your delivery should no one be at home when we attempt the delivery. In the event of extreme weather conditions, we will undertake to deliver your order as soon as possible after the delivery date.