As part of the ordering process, you will give us certain information about you so that we can fulfil your order.
1. WHAT PERSONAL DATA WE COLLECT AND HOW IT IS COLLECTED
When you place an order, we collect and sometimes store basic information such as your name, email and delivery address(es), a contact telephone number and your user name and password.
We may also receive and store certain information automatically from your computer, such as your IP address, browser type and other computer and connection information, the time that you logged on and off our website and what items you searched for or viewed.
We also use a cookie to identify you the next time you visit, which assists us greatly in providing you with a superior service. If you would prefer, however, you can refuse to accept this type of cookie or delete them following your visit to our website; please see the 'help' section of your browser.
2. HOW DO WE USE YOUR INFORMATION?
2.1 We use the personal data you provide to process your order, including passing on your telephone number to the courier, and to contact you if there are any problems.
2.2 You may also choose to receive certain emails, promotions or other information from us but can opt in or out of this at any time.
2.3 We may use your information for market research or customer profiling and to display certain content on the website, such as your favourite items or new products that we think may be of interest to you.
3. SECURITY OF YOUR INFORMATION
3.1 We use secure server software to encrypt all of the data you send to us to minimise the risk that the information you send is intercepted before it reaches us and have strict security measures to protect the information that we store from any unauthorised access.
3.2 All your payment card details are also encrypted using Secure Sockets Layer (SSL). We do not store your payment card details.
4. TO WHOM DO WE DISCLOSE YOUR INFORMATION?
4.1 Payment card details are sent straight to our banking partners and are not received by us.
4.2 Your information is not shared with third parties.
4.3 We may disclose your personal data when reasonably necessary in order to comply with any applicable laws, regulations or codes of conduct or when required to do so by any competent authority or to protect our rights and those of our customers.
5.1 Your use of our website signifies your consent to our collecting and handling of your personal data for the purposes set out in this statement.
5.2 It is important that you protect your data and to minimise the risk of any unauthorised access to your account with us: please be sure to log off when you finish using a shared computer.
5.3 You have the right to request:
Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date or incomplete.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
You can contact us to request to exercise these rights at any time as follows:
To ask for your information please contact The Data Protection Officer. Rother Valley Ltd or Feast Meats, Farm Office, Sandilands Farm, Rogate, Petersfield, GU31 5HU. To ask for your information to be amended please contact firstname.lastname@example.org or at email@example.com. Alternatively, you can call us on 01730 821062.